Free Delivery For Order Above $25.00

Delivery/Returns

Delivery

Standard Delivery Timings 

Local:

Your order will arrive to your doorstep within 3-5 working days. 

International: 

Your order will reach you within 8-10 working days. 

Should you have any enquiries, please contact us at info@ones.com.sg.

Local Delivery Charges

Delivery Types

Purchase Order

Delivery Fees

Local Shipping (Below $50)

SGD 1.00 - SGD 49.99

$4.90

Free Local Shipping (Above $50)

SGD 50.00 and above

FREE

 

An SMS will be sent to you after your transaction with us with your tracking number and URL. If you have not received any SMS within the estimated date of arrival, you can email us at info@ones.com.sg and we will assist you with your delivery. 

 

International Shipping Charges 

International shipping charges will vary according to your location. But we will ensure our best to reduce costs so that you are able to enjoy affordable shipping fees. Do note that import taxes might be incurred when the parcel reaches your local customs. The payment of import tax should be made by the consumer to their local customs. 

Return/Exchange

Don’t think your order is right for you? Don’t sweat it! One Gallery offers easy returns within 7 days after delivery – no questions asked! However, courier charges will be absorbed by you.

You can choose one of the following return options:

  1. Exchange your item for different size/color
    More info 

Exchanges are only available for similar products (i.e. keychains, pouches) . Exchanging for a different product is not allowed; We would encourage you to return your original item for a refund and place a new order for the different product after. 

    1. A full refund to your original payment mode or Store Credit
      More info 

Refunds are typically issued via your original payment method indicated while checking out your items. You will receive an email notification once your refund is processed.

    1. Replacement for a wrong or defective item sent
      More info

We are so sorry for the inconvenience and we would like to make it up to you! Please drop us an email at hello@onegallery.com.sg with the following information: 

  1. Your Order number

  2. The matter of the issue (i.e. incorrect/defective item)

  3. The serial number found on the product tag or product packaging 

  4. Pictures or videos of the defective product

Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items here. 

Is the item within 7 days from the day you received it? 

  1. Is the item in the same condition as when it was first arrived? 

  2. Are the tags still intact and attached to the item? 

  3. Is the item still in its original packaging? 

  4. Is the item packed neatly and securely together with the invoice? 


Reminder! 

The item remains in your care before it gets back to us. Hence, in preparation for returning the item back to us, ensure that extreme caution is taken. 

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Please note: 

  • One Gallery reserves the right to withhold any refunds if your original item have not reached our warehouse.

  • Ensure that refund details given are correct and complete.

  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.